Welcome to Kaplan FAQs

What can we help you with today?

Accessiblity

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Are your locations accessible for people in wheelchairs?

Yes - we have accessible locations. Please check the individual location you wish to attend, and call if you need more information. For more information ab...

Thu, 2 Jul, 2020 at 11:43 AM
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Do your locations have lifts?

If the location has more than one floor then it has a lift. We are accessible for anyone with physical disabilities. For more information please see our Ac...

Thu, 2 Jul, 2020 at 11:44 AM
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I am disabled - how can you help me?

We know that everyone is different, and what you need to support your learning is unique to you. We will work with you to find solutions to help you succeed...

Thu, 2 Jul, 2020 at 11:44 AM
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I am partially sighted - what support can I get?

We are able to provide adjustments to our printed learning materials: Our materials can be produced in a choice of formats, e.g. coloured paper, enlarged ...

Thu, 2 Jul, 2020 at 11:43 AM
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I have a hearing impairment - how can you help?

If you have a hearing impairment, we can provide adjustments so you can hear clearly in class and when using our learning platforms. If you lip read, we’l...

Thu, 2 Jul, 2020 at 11:45 AM
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I need extra learning support - what help is available?

We can help you if you have specific learning difficulties, such as dyslexia, autism and Asperger’s. We’ll work with you to find out the best way to support...

Thu, 2 Jul, 2020 at 11:47 AM
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How do I let you know if I need extra support?

You should notify our student services team (studentservices@kaplan.co.uk) of any learning difficulties or disabilities that may affect your learning. The t...

Thu, 2 Jul, 2020 at 11:50 AM
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If I need support, what adjustments will you make to my learning?

Student Service Advisors/Client Managers will advise you and/or your employer on an appropriate qualification based upon your particular circumstances. The ...

Thu, 2 Jul, 2020 at 11:52 AM
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What accessibility options are available when I take my exams?

In most cases, it is your responsibility to notify the relevant Awarding Organisation/ Professional Body of an additional learning need, which may result in...

Thu, 2 Jul, 2020 at 11:53 AM
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Can adjustments be made after I've taken an exam?

Special consideration involves procedures that may result in an adjustment to the marks of students who have not been able to demonstrate attainment because...

Thu, 2 Jul, 2020 at 11:54 AM