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FAQS
AAT
Exams
24
AAT: Can I enrol on an AAT course?
AAT: What is a CBE?
AAT: What types of questions could I expect to see in my assessment?
AAT: How do I reschedule an exam?
AAT: When will my results be published on MyAAT account?
See all 24 articles
Funding and course fees
6
AAT: How can I pay for my course?
AAT: Are there any discounts available?
AAT: Does my company get a discount? (and how much is it?)
AAT: When will my card be debited?
AAT: Where can I find course prices?
See all 6 articles
Kaplan information
4
AAT: What is my Kaplan student number/contact ID?
AAT: How do I make a complaint?
AAT: How do I unsubscribe from marketing emails?
AAT: I am having trouble enroling online
Materials and Learning Resources
5
AAT: How much do I need to pay for shipping?
AAT: I haven't received my materials yet
AAT: Can I pick up my study materials up from a Kaplan centre?
AAT: How do I clear my browser history (cache files)?
AAT: What happens if any items I've ordered are out of stock?
Product and course information
17
AAT: What is my AAT institute Registration Number?
AAT: How long will it take to become fully qualified?
AAT: Is there a deadline to book my course?
AAT: Do I need to book time off work for my course?
AAT: What study options are available to me?
See all 17 articles
ACA
Exams
7
ACA: How do I book my exam? (incl. computer based)
ACA: Do course fees include the exam fees?
ACA: Can I sit an exam at a Kaplan Centre if I am an external student?
ACA: How many times can I attempt an exam?
ACA: Am I entitled to any exemptions?
See all 7 articles
Funding and course fees
7
ACA: Are there any discounts available?
ACA: Are the ACA fees included in the course price?
ACA: Does my company get a discount? (and how much is it?)
ACA: When will my card be debited?
ACA: Where can I find course prices?
See all 7 articles
Kaplan information
2
ACA: What is my Kaplan student number/contact ID?
ACA: How do I unsubscribe from marketing emails?
Materials and learning resources
5
ACA: What study materials are included in the price?
ACA: How much do I need to pay for shipping?
ACA: Can I pick up my study materials from a Kaplan centre?
ACA: How do I clear my browser history (cache files) in Internet Explorer?
BibliU Access Link Reissue Request
Product and course information
17
ACA: How long will it take to become fully qualified?
ACA: How many modules are in the ACA Qualification?
ACA: Is the Pass Guarantee available on ACA?
ACA: What Study Methods are available to me?
ACA: When do I have to register with the ACA governing bodies?
See all 17 articles
ACCA
ACCA Foundations
6
ACCA Foundations: What should I do if I have a problem booking my exam?
ACCA Foundations: How do I apply for extra exam support?
ACCA Foundations: How should I prepare for a CBE?
ACCA Foundations: What happens during a CBE?
ACCA Foundations: When can I take my CBE?
See all 6 articles
Exams
17
ACCA: What should I do if I have a problem booking my exam?
ACCA: How do I book my exam? (incl. computer based)
ACCA: How do I apply for extra exam support?
ACCA: Do course fees include the exam fees?
ACCA: What types of questions appear on OnDemand CBEs (Applied Knowledge/Law)?
See all 17 articles
Funding and course fees
7
ACCA: Are the ACCA Fees included in the course price?
ACCA: How can I pay for my course?
ACCA: Are there any discounts available?
ACCA: Does my company get a discount? (and how much is it?)
ACCA: When will my card be debited?
See all 7 articles
Kaplan Information
3
ACCA: What is my Kaplan student number/contact ID?
ACCA: How do I make a complaint?
ACCA: I am having trouble enroling online
Materials and learning resources
6
ACCA: How much do I need to pay for shipping?
ACCA: I haven't received my materials yet
ACCA: Can I pick up my study materials from a Kaplan centre?
ACCA: How do I clear my browser history (cache files)?
ACCA: What happens if any items I've ordered are out of stock?
See all 6 articles
Product and course information
12
ACCA: What is my ACCA institute Registration Number?
ACCA: When do I have to register with the governing bodies?
ACCA: Is there a time limit on completing the qualification?
ACCA: What is the recommended sitting order?
ACCA: How do I contact my tutor?
See all 12 articles
CIMA
2019 CIMA syllabus update
0
Exams
15
CIMA: What should I do if I have a problem booking my exam?
CIMA: What types of questions appear on Objective Tests?
CIMA: How should I prepare for an Objective Test?
CIMA: What happens during an Objective Test?
CIMA: How do I book my exam? (incl. computer based)
See all 15 articles
Funding and course fees
8
CIMA: How can I pay for my course?
CIMA: Am I eligible for funding?
CIMA: Are the CIMA Fees included in the course price?
CIMA: Does my company get a discount? (and how much is it?)
CIMA: When will my card be debited?
See all 8 articles
Kaplan information
3
CIMA: How do I make a complaint?
CIMA: How do I unsubscribe from marketing emails?
CIMA: I am having trouble enroling online
Product and course information
12
CIMA: How long will it take to become fully qualified?
CIMA: How many modules are in CIMA Certificate/Professional?
CIMA: What is the Pass Guarantee?
CIMA: Do I need to book time off work for my course?
CIMA: When do I have to register with the governing bodies?
See all 12 articles
Materials and learning resources
6
CIMA: What study materials are included in the price?
CIMA: How much do I need to pay for shipping?
CIMA: I haven't received my materials yet?
CIMA: Can I pick up my study materials up from a Kaplan centre?
CIMA: How do I clear my browser history (cache files)?
See all 6 articles
CTA and ATT
Exams
6
CTA and ATT: How do I book my exam?
CTA and ATT: Do course fees include the exam fees?
CTA and ATT: How many times can I attempt an exam?
CTA and ATT: Am I entitled to any exemptions?
CTA and ATT: Is there an exam entry deadline?
See all 6 articles
Funding and course fees
8
CTA and ATT: How can I pay for my course?
CTA and ATT: Am I eligible for funding?
CTA and ATT: Are there any discounts available?
CTA and ATT: Are the institute fees included in the course price?
CTA and ATT: Does my company get a discount? (and how much is it?)
See all 8 articles
Kaplan information
3
CTA and ATT: What is my Kaplan student number/contact ID?
CTA and ATT: How do I make a complaint?
CTA and ATT: How do I unsubscribe from marketing emails?
Materials and learning resources
6
CTA and ATT: What study materials are included in the price?
CTA and ATT: How much do I need to pay for shipping?
CTA and ATT: I haven't received my materials yet?
CTA and ATT: Can I pick up my study materials from a Kaplan centre?
CTA and ATT: How do I clear my browser history (cache files) in Internet Explorer?
See all 6 articles
Product and course information
21
CTA and ATT: How long will it take to become fully qualified?
ATT: How many papers are in ATT?
CTA: How many papers are in CTA?
CTA and ATT: Is there a deadline to book my course?
CTA and ATT: What is the Pass Guarantee?
See all 21 articles
MyKaplan
Academic Support
2
Why is 'request a callback' not available if I live outside the UK?
How do I know which is the best way to contact Kaplan for different types of query? Eg. administrative, IT issues, academic queries.
Assignments
3
How do I upload my progress test or mock exam for marking?
How will I know when my marked progress test or mock exam is available for review? And how do I review it?
My tutor has asked me to submit some homework. Can I do this via the assignments tool?
Calendar
1
What is the calendar tool in MyKaplan?
Course access
1
How long will I have access to my content for?
Discussions
1
I have access to two discussion forums for each subject I'm studying, what should I use them for?
Email
3
How do I contact my tutor?
When should I email a support tutor in Kaplan's Academic Support team and when should I email my course tutor?
How long will my tutor or the Academic Support team take to respond to my email?
Grades
1
Can my employer see my test results?
Learning content
6
If I access a test on one device, will my score automatically be visible from a different device?
How do I access CIMAstudy tutorials?
Why can't I print or download online Study Texts and Exam Kits?
I am unable to find my CFA learning resources, where do I find them?
Where can I find the recordings of the lectures from my Live Online course?
See all 6 articles
Live Chat
0
Logging in/Password
2
I've changed employer, so my work email account (which I used to use to log in) is no longer available. How can I change it so I can still access MyKaplan?
I have more than one email address. Which one should I use to log into MyKaplan?
Mobile
4
Can I use the LMS (Learning Management System) and learning resources offline when I have no Wi-Fi access?
I have downloaded the Brightspace Pulse app and it has asked me to 'Pick Your School'. What should I pick?
Can I view my learning resources on my mobile device?
If I complete a test on the mobile app, will the results of this be recorded on my account?
My Account
4
How do I update my contact details?
How do I change my password?
Can I use the same username to buy courses and materials?
Why haven’t I received my enrolment confirmation?
News
2
How do I remove news items once I've read them?
Why is there News on my homepage and News in my courses?
Notifications
1
How do I change how I receive notification of events, such as new News items or new discussions, in my course?
System requirements
3
How do I resolve buffering issues with tutorials or recordings?
What are the system requirements for MyKaplan?
How can I check I meet the Minimum System Requirements to use MyKaplan?
Kaplan
Personal preferences
1
How do I opt out of marketing?
Technical requirements
2
What are the system requirements for WebEx webinar/video recordings?
What are the system requirements for Zoom webinar/video recordings?
CFA Program
Exams
9
CFA: How do I book my exam?
CFA: Do course fees include exam fees?
CFA: How many times can I attempt an exam?
CFA: Am I entitled to any exemptions?
CFA: Is there an exam entry deadline?
See all 9 articles
Product and course information
15
CFA: How many levels are in the CFA Program?
CFA: Is there a deadline to book my course?
CFA: Do I need to book time off work for my course?
CFA: What Study Methods are available to me?
CFA: What is the recommended sitting order?
See all 15 articles
Materials and Learning Resources
5
CFA: What study materials are included in the price?
CFA: How much do I need to pay for shipping?
CFA: I haven't received my materials yet?
CFA: Can I pick up my study materials from a Kaplan centre?
CFA: What happens if any items I've ordered are not yet available?
Funding and Course Fees
6
CFA: Does my company get a discount? And how much is it?
CFA: When will my card be debited?
CFA: Where can I find course prices?
CFA: Can Kaplan support me as an international student?
CFA: Is there an option for a payment plan? How does this work?
See all 6 articles
Kaplan Information
9
CFA: What is my Kaplan student number/contact ID?
CFA: How do I make a complaint?
CFA: I am having trouble enrolling online
CFA: I haven't received my enrolment confirmation
CFA: I want to enrol but can't find the course I'm looking for online. Why?
See all 9 articles
CAIA
Exams
7
CAIA: How do I book my exam?
CAIA: Do course fees include the exam fees?
CAIA: How many times can I attempt an exam?
CAIA: Is there an exam entry deadline?
CAIA: What is the pass mark?
See all 7 articles
Funding and Course Fees
6
CAIA: Does my company get a discount? How much is it?
CAIA: When will my card be debited?
CAIA: Where can I find course prices?
CAIA: Can Kaplan support me as an international student?
CAIA: Is there an option for a payment plan? How does this work?
See all 6 articles
Kaplan Information
4
CAIA: How do I make a complaint?
CAIA: When will my online access be granted?
CAIA: What is my Kaplan student number/contact ID?
CAIA: I am having trouble enroling online
Materials and Learning Resources
6
CAIA: What study materials are included in the price?
CAIA: How much do I need to pay for shipping?
CAIA: I haven't received my materials yet?
CAIA: Can I pick up my study materials from a Kaplan centre?
CAIA: What happens if any items I've ordered are not yet available?
See all 6 articles
Product and Course Information
15
CAIA: How many levels are in the CAIA Qualification?
CAIA: Is there a deadline to book my course?
CAIA: What Study Methods are available to me?
CAIA: What is the recommended sitting order?
CAIA: How do I contact my tutor?
See all 15 articles
FRM
Exams
8
FRM: How do I book my exam?
FRM: Do course fees include the exam fees?
FRM: Am I entitled to any exemptions?
FRM: Is there an exam entry deadline?
FRM: What is the pass mark?
See all 8 articles
Funding and Course Fees
6
FRM: When will my card be debited?
FRM: Where can I find course prices?
FRM: Can Kaplan support me as an international student?
FRM: Is there an option for a payment plan? How does this work?
FRM: Can I upgrade my study package?
See all 6 articles
Kaplan Information
6
FRM: I want to enrol but can't find the course I'm looking for online. Why?
FRM:What is my Kaplan student number/contact ID?
FRM: How do I make a complaint?
FRM: I am having trouble enroling online
FRM: I haven't received my enrolment confirmation
See all 6 articles
Materials and Learning Resources
5
FRM: Can I pick up my study materials from a Kaplan centre?
FRM: How much do I need to pay for shipping?
FRM: What study materials are included in the price?
FRM: I haven't received my materials yet
FRM: How do I contact my tutor?
Product and Course Information
11
FRM: Is there a deadline to book my course?
FRM: How many parts are in the FRM Qualification?
FRM: What is the recommended sitting order?
FRM: What if I can't attend some course dates? Can I mix and match?
FRM: What is FRM?
See all 11 articles
IMC
Exams
10
IMC: How do I book my exam?
IMC: Do course fees include the exam fees?
IMC: How many exams are in the IMC qualification?
IMC: What resit options are available to me if I fail my exam?
IMC: How many times can I attempt an exam?
See all 10 articles
Product and Course Information
15
IMC: Is there a deadline to book my course?
IMC: Do I need to book time off work for my course?
IMC: What Study Methods are available to me?
IMC: What is the recommended sitting order?
IMC: What if I can't attend some course dates? Can I mix and match?
See all 15 articles
Materials and Learning Resources
4
IMC: What study materials are included in the price?
IMC: How much do I need to pay for shipping?
IMC: I haven't received my materials yet
IMC: How do I contact my tutor?
Funding and Course Fees
6
IMC: Does my company get a discount? How much is it?
IMC: When will my card be debited?
IMC: Where can I find course prices?
IMC: Can Kaplan support me as an international student?
IMC: Is there an option for a payment plan? How does this work?
See all 6 articles
Kaplan Information
8
IMC: What is my Kaplan student number/contact ID?
IMC: How do I make a complaint?
IMC: When will my online access be granted?
IMC: Can I defer my course?
IMC: I want to enrol but can't find the course I'm looking for online. Why?
See all 8 articles
CMP
Exams
9
CMP: Am I entitled to any exemptions?
CMP: Do course fees include the exam fees?
CMP: How do I book my exam?
CMP: Is there an exam entry deadline?
CMP: What is the pass mark?
See all 9 articles
Funding and Course Fees
4
CMP: How can I pay for my course?
CMP: Am I eligible for funding?
CMP: Where can I find course prices?
CMP: Does my company get a discount? How much is it?
Kaplan Information
5
CMP: What is my Kaplan student number/contact ID?
CMP: How do I make a complaint?
CMP: I want to enrol but can't find the course I'm looking for online. Why?
CMP: I am having trouble enroling online
CMP: I haven't received my enrolment confirmation
Materials and Learning Resources
4
CMP: How much do I need to pay for shipping?
CMP: What study materials are included in the price?
CMP: I haven't received my materials yet
CMP: How do I contact my tutor?
Product and Course Information
8
CMP: Is there a deadline to book my course?
CMP: Do I need to book time off work for my course?
CMP: What Study Methods are available to me?
CMP: What if I can't attend some course dates? Can I mix and match?
CMP: What is CPM?
See all 8 articles
Excel for Financial Management and Modelling
Funding and Course Fees
5
Excel: How can I pay for my course?
Excel: Are there any discounts available?
Excel: Do the course fees include or exclude VAT?
Excel: Does my company get a discount? How much is it?
Excel: Is there an option for a payment plan? How does this work?
Kaplan Information
5
Excel: I want to enrol but can't find the course I'm looking for online. Why?
Excel: How do I contact my tutor?
Excel: I am having trouble enroling online
Excel: How do I make a complaint?
Excel: I haven't received my enrolment confirmation
Materials and Learning Resources
1
Excel: What study materials are included in the price?
Product and Course Information
7
Excel: Is there a deadline to book my course?
Excel: Do I need to book time off work for my course?
Excel: What study methods are available to me?
Excel: I've placed an order / enrolled but have made an error. How do I change this?
Excel What time do weekday classes start / stop?
See all 7 articles
Apprenticeships
Level 7 for Trainees
12
What do I receive when I complete the Apprenticeship?
What is the Level 7 Professional Accountant Apprenticeship?
Can I add any more letters at the end of my name, other than those I will receive from completing the professional qualification?
Can I still do evening or weekend study on an Apprenticeship?
I like to study ad-hoc, taking papers as and when I like. Can I still do this on an Apprenticeship?
See all 12 articles
Level 7 for Employers
11
What is the Level 7 Professional Accountant Apprenticeship?
What will the apprentice receive when they complete the Apprenticeship?
What makes this different from just studying for the qualification?
What resources will the apprentice receive to support them?
How can I enrol apprentices with Kaplan?
See all 11 articles
Employers
15
How can I enrol apprentices with Kaplan?
If my trainee has a degree in Accountancy – are they still eligible for an Accounting Apprenticeship?
What counts as 20%/6 hours per week off-the-job training?
Does the 20%/6 hours per week of the off the job training have to be completed in work time?
Are there any other costs for the employer?
See all 15 articles
AAT Apprenticeships
4
How long does each level take?
How will I be supported in my Apprenticeship?
Will I be paid fairly for the work I do?
I have just left school with strong GCSEs but no work experience, could I start at Level 3?
Kaplan Publishing
Cancellation/returns
2
How can I cancel my book order?
How do I return a book?
Delivery
2
I haven’t received my materials yet
How do I find my tracking number?
Kaplan information
5
Do I get tutor support with book orders?
How do I know if the material I have is still valid?
Can I buy Tax specific books?
Can I buy the familiarisation/intergrated workbook?
What is the Essentials Pack?
Your order
6
What happens if any items I’ve ordered are out of stock?
I've placed a book order but have made an error. How do I change this?
Can I buy ACA/ ICAEW books from publishing?
Can you buy publishing materials from all Kaplan locations?
Can I print my ebook?
See all 6 articles
Payment
1
What should I do if my payment hasn't gone through?
Glossary
Technical terms
199
Absorption rates
Accounting equation
Accruals basis of accounting
Activity-based costing
Actual cost
See all 199 articles
Kaplan terminology
41
Accountancy Body
Qualification
Level
Subject
Study method
See all 41 articles
Support
Accessiblity
10
Are your locations accessible for people in wheelchairs?
Do your locations have lifts?
I am disabled - how can you help me?
I am partially sighted - what support can I get?
I have a hearing impairment - how can you help?
See all 10 articles
Equality and Diversity
2
How do you promote equality and diversity?
How do you support your community with Equality and Diversity?
Study methods
Live Online
15
What is the difference between Live Online and the other study methods?
How long does the content last and how long will the lectures remain on my account?
I need to defer my Live Online course, how do I do it and how much is it?
What materials come with the Live Online course?
When will the Live Online dates for June 2021 onwards be released?
See all 15 articles
Data and Technology
Data Analytics
32
DA: What is the cost of the course?
DA: Is the DataCamp subscription part of the Standard plan?
DA: Do I have to be an ICAEW member?
DA: How long do I have to complete the course?
DA: Do I need to buy or install any software tools?
See all 32 articles
ICAEW Data Analytics Certificate
26
ICAEW DA: Are demonstrations of the course available?
ICAEW DA: Does the data analyst certificate last for life or does it require CPD/membership fees?
ICAEW DA: Would the management course be accepted as “credit’ for any ‘related’ academic courses?
ICAEW DA: How is this program comparable with other programmes such as Harvard or MIT or the IBM Data analyst programmes?
ICAEW DA: Are there any discounts if some desires to do both Pathways?
See all 26 articles
Certificate in ESG Investing
Exams
4
How do I book my exam?
Do course fees include the exam fees?
What resit options are available to me if I fail my exam?
How many times can I attempt the exam?
Product and course information
3
Is there a deadline to book my course?
What study packages are available to me?
When does the syllabus end?
Materials and learning resources
3
What study materials are included in the price?
Why haven’t I received my material yet?
How do I contact my tutor?
