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Welcome to Kaplan FAQs
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How can I cancel my book order?
How do I return a book?
How do I cancel my book order?
I haven’t received my materials yet
How do I find my tracking number?
Do I get tutor support with book orders?
How do I make a complaint?
How do I know if the material I have is still valid?
What are the online tuition videos?
What are the online revision videos?
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What happens if any items I’ve ordered are out of stock?
I've placed a book order but have made an error. How do I change this?
Can I buy ACA/ ICAEW books from publishing?
What happens if I order an item out of stock?
Can you buy publishing materials from all Kaplan locations?
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Why does my card get charged £1 before payment goes out?
What should I do if my payment hasn't gone through?
Can I be invoiced for a book order?