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CAIA: How do I make a complaint?

If you want to make a complaint, we recommend raising the issue informally with a member of staff you feel comfortable with. They'll do everything they ...

Mon, 15 Apr, 2019 at 11:12 AM
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CAIA: When will my online access be granted?

Once the material is released you will receive online access to the Schweser Portal within 24-48 working hours. If you have any problems please call custome...

Thu, 29 Sep, 2022 at 11:07 AM
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CAIA: What is my Kaplan student number/contact ID?

Your Kaplan Student number/ ID number is the individual number assigned to you by Kaplan. This can not be found on any documentation, however if you email c...

Wed, 9 Feb, 2022 at 4:27 PM
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CAIA: I am having trouble enroling online

Sorry to hear that you're having trouble enroling. Please call our customer service team on 020 7920 3060, or email us at citybookings@kaplan.co.uk. The...

Fri, 22 Mar, 2019 at 8:16 PM