Welcome to Kaplan FAQs

What can we help you with today?

Product and Course Information

question_answer
Excel: Is there a deadline to book my course?

There is no deadline as such to book the Excel courses since there are no exams. However these courses typically take place in February, March and October a...

Fri, 22 Mar, 2019 at 8:16 PM
question_answer
Excel: Do I need to book time off work for my course?

It depends on your working day, but it's likely as Excel courses take place during weekdays 9am-5pm.

Fri, 22 Mar, 2019 at 8:16 PM
question_answer
Excel: What study methods are available to me?

We only offer Classroom based learning on the Excel courses.

Fri, 22 Mar, 2019 at 8:16 PM
question_answer
Excel: I've placed an order / enrolled but have made an error. How do I change this?

Please call our customer service team on 02079203060 or email us at citybookings@kaplan.co.uk, where the issue will be looked in to or an alternative solutio...

Fri, 22 Mar, 2019 at 8:16 PM
question_answer
Excel What time do weekday classes start / stop?

Our weekday classes typically start at 9am and finish at 5pm.

Fri, 22 Mar, 2019 at 8:16 PM
question_answer
Excel: When will I receive my joining instructions?

These are typically sent a week before the classroom sessions commence and will confirm the time, date and location of the sessions.

Fri, 22 Mar, 2019 at 8:16 PM
question_answer
Excel: Once you have enroled on a course, what happens next?

Once payment has been taken, this is passed onto the order processing team who will send out a confirmation email (outlining further course details and othe...

Fri, 22 Mar, 2019 at 8:16 PM