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Kaplan Information

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CFA: What is my Kaplan student number/contact ID?

Your Kaplan Student number/ID number is the individual number assigned to you by Kaplan. This can not be found on any documentation, however if you call the...

Fri, 22 Mar, 2019 at 8:15 PM
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CFA: How do I make a complaint?

If you want to make a complaint, we recommend raising the issue informally with a member of staff you feel comfortable with. They'll do everything they ...

Mon, 15 Apr, 2019 at 11:09 AM
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CFA: I am having trouble enrolling online

Sorry to hear that you're having trouble enrolling. Please call our customer service team on 02079203060, or email us at citybookings@kaplan.co.uk. The ...

Fri, 22 Mar, 2019 at 8:15 PM
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CFA: I haven't received my enrolment confirmation

Enrolment confirmations are issued by email. If you haven't received a confirmation email, please check your junk email folder. To request a copy of your...

Fri, 22 Mar, 2019 at 8:15 PM
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CFA: I want to enrol but can't find the course I'm looking for online. Why?

This might be because the course has already begun or is at full capacity. If you would like to check, please call our customer service team on 02079203060, ...

Fri, 22 Mar, 2019 at 8:15 PM
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CFA: When will my online access be granted?

Online access to the Schweser Portal is usually granted within 24-48 working hours of an order being processed. If you have any problems please call customer...

Fri, 22 Mar, 2019 at 8:15 PM
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CFA: I've placed an order / enroled but have made an error. How do I change this?

Don't worry - if you want to make amendments to your course, please call customer service on 020 7920 3060, or email us at citybookings@kaplan.co.uk.

Fri, 22 Mar, 2019 at 8:16 PM
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CFA: What do I have to show to prove I failed my CFA exam with another provider to get the 50% discount on a Kaplan study package?

You will need:  Proof of your exam results - either a picture or scan, in PDF or jpg format  Proof of your course with another provider - again, either a...

Thu, 28 Apr, 2022 at 3:02 PM
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CFA: How do I apply for the 50% discount for a CFA study package after failing with another provider?

You’ll need to fill in our form and a member of our team will be in touch with you to make sure you have everything in place, and organise your study packag...

Thu, 28 Apr, 2022 at 3:14 PM