Welcome to Kaplan FAQs

What can we help you with today?

Materials and Learning Resources

AAT: How much do I need to pay for shipping?

Materials for all AAT courses are delivered to an address of your choice. Please ensure your delivery details are updated on MyKaplan so they are sent to th...

Mon, 15 Mar, 2021 at 11:25 AM
AAT: I haven't received my materials yet

For Classroom courses, we aim to dispatch your course materials 3 weeks prior to the first day of your course. Following this, our standard delivery times w...

Mon, 15 Mar, 2021 at 10:54 AM
AAT: Can I pick up my study materials up from a Kaplan centre?

All non digital course materials will be sent to your selected delivery address. Kaplan centres will no longer store material on site, so it is really impor...

Mon, 15 Mar, 2021 at 11:05 AM
AAT: How do I clear my browser history (cache files)?

Clear cache and cookies Internet Explorer Click ALT + T together and then select 'Delete Browsing History'. Please ensure only 'Temporary I...

Thu, 2 Jan, 2020 at 11:01 AM
AAT: What happens if any items I've ordered are out of stock?

After payment, we'll notify you if any items are out of stock. We will ship your items as soon as they are in stock.

Fri, 22 Mar, 2019 at 8:15 PM