Clear cache and cookies

Internet Explorer

Click ALT + T together and then select 'Delete Browsing History'. Please ensure only 'Temporary Internet files' and 'Cookies' are selected, and that 'Preserve Favourites Website Data' is unchecked, then click 'Delete'.

Please note: from January 2020 Microsoft Internet Explorer Version 10 and 11 stopped being supported, and you can no longer access MyKaplan using IE11.

Google Chrome

Click the Chrome menu  on the browser toolbar and select 'History'.

Click 'Clear Browsing Data' at the top left. This will open a new window. Click 'Cookies and other site and plug-in data', and 'Cached images and files'. Also make sure that you are clearing data from the 'Beginning of Time'.

Mozilla Firefox

Click the Menu button, choose 'History', and then 'Clear Recent History'. Click the drop-down menu next to the 'Time' range to clear and select 'Everything'. Next, click the arrow next to 'Details' to select exactly what information will be cleared. Select Cookies and Cache, then select Clear Now.

Safari (Apple)

Click Safari in the upper left hand side of your screen.
In the menu that appears, click Preferences. In the window that appears, click the Privacy tab. Click the 'Remove All Website Data', then click 'Remove' in the pop up window that appears. Once completed, restart your browser.