If you want to make a complaint, we recommend raising the issue informally with a member of staff you feel comfortable with. The vast majority of complaints can be resolved at this stage. If you don't have access to a member of staff who you feel comfortable with, please contact us. 

If you're unable to resolve your complaint informally, you'll need to provide us with details in writing to the Complaints Officer as soon as possible after the issue occurred, normally within 14 working days. The information must be submitted via the official complaints form, which can be downloaded [here].

If you're unable to access this form, please contact the Complaints Officer via email at complaints@kaplan.co.uk for an alternative version of the form. Please get in touch with us as soon as possible, as we may not be able to investigate your complaint properly if you delay. More information on our formal complaints procedure and policy can be found here.