Welcome to Kaplan FAQs

ACCA Foundations 6

• ACCA Foundations: What should I do if I have a problem booking my exam?
• ACCA Foundations: How do I apply for extra exam support?
• ACCA Foundations: How should I prepare for a CBE?
• ACCA Foundations: What happens during a CBE?
• ACCA Foundations: When can I take my CBE?

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Exams 17

• ACCA: What should I do if I have a problem booking my exam?
• ACCA: How do I book my exam? (incl. computer based)
• ACCA: How do I apply for extra exam support?
• ACCA: Do course fees include the exam fees?
• ACCA: What types of questions appear on OnDemand CBEs (Applied Knowledge/Law)?

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Funding and course fees 7

• ACCA: Are the ACCA Fees included in the course price?
• ACCA: How can I pay for my course?
• ACCA: Are there any discounts available?
• ACCA: Does my company get a discount? (and how much is it?)
• ACCA: When will my card be debited?

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Kaplan Information 3

• ACCA: What is my Kaplan student number/contact ID?
• ACCA: How do I make a complaint?
• ACCA: I am having trouble enroling online

Materials and learning resources 6

• ACCA: How much do I need to pay for shipping?
• ACCA: I haven't received my materials yet
• ACCA: Can I pick up my study materials from a Kaplan centre?
• ACCA: How do I clear my browser history (cache files)?
• ACCA: What happens if any items I've ordered are out of stock?

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Product and course information 12

• ACCA: What is my ACCA institute Registration Number?
• ACCA: When do I have to register with the governing bodies?
• ACCA: Is there a time limit on completing the qualification?
• ACCA: What is the recommended sitting order?
• ACCA: How do I contact my tutor?

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