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Welcome to Kaplan FAQs
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Why is 'request a callback' not available if I live outside the UK?
How do I know which is the best way to contact Kaplan for different types of query? Eg. administrative, IT issues, academic queries.
How do I upload my progress test or mock exam for marking?
How will I know when my marked progress test or mock exam is available for review? And how do I review it?
My tutor has asked me to submit some homework. Can I do this via the assignments tool?
What is the calendar tool in MyKaplan?
How long will I have access to my content for?
I have access to two discussion forums for each subject I'm studying, what should I use them for?
How do I contact my tutor?
When should I email a support tutor in Kaplan's Academic Support team and when should I email my course tutor?
How long will my tutor or the Academic Support team take to respond to my email?
Can my employer see my test results?
If I access a quiz on one device, will my score automatically be visible from a different device?
How do I access CIMAstudy tutorials?
Why can't I print or download online Study Texts and Exam Kits?
I am unable to find my CFA learning resources, where do I find them?
Where can I find the recordings of the lectures from my Live Online course?
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I've changed employer, so my work email account (which I used to use to log in) is no longer available. How can I change it so I can still access MyKaplan?
I have more than one email address. Which one should I use to log into MyKaplan?
Will I still have access to the Kaplan Practice app on my mobile phone?
Can I use the LMS (Learning Management System) and learning resources offline when I have no Wi-Fi access?
I have downloaded the Brightspace Pulse app and it has asked me to 'Pick Your School'. What should I pick?
Can I view my learning resources on my mobile device?
If I complete a test on the mobile app, will the results of this be recorded on my account?
How do I update my contact details?
How do I change my password?
Can I use the same username to buy courses and materials?
Why haven’t I received my enrolment confirmation?
How do I remove news items once I've read them?
Why is there News on my homepage and News in my courses?
How do I change how I receive notification of events, such as new News items or new discussions, in my course?
How do I resolve buffering issues with tutorials or recordings?
What are the system requirements for MyKaplan?
How can I check I meet the Minimum System Requirements to use MyKaplan?
Who can access VideoBank?
Do I need to watch all the videos relevant to my course to succeed in my exams?
What is VideoBank?