Welcome to Kaplan FAQs

Academic Support 2

• Why is 'request a callback' not available if I live outside the UK?
• How do I know which is the best way to contact Kaplan for different types of query? Eg. administrative, IT issues, academic queries.

Assignments 3

• How do I upload my progress test or mock exam for marking?
• How will I know when my marked progress test or mock exam is available for review? And how do I review it?
• My tutor has asked me to submit some homework. Can I do this via the assignments tool?

Calendar 1

• What is the calendar tool in MyKaplan?

Course access 1

• How long will I have access to my content for?

Discussions 1

• I have access to two discussion forums for each subject I'm studying, what should I use them for?

Email 3

• How do I contact my tutor?
• When should I email a support tutor in Kaplan's Academic Support team and when should I email my course tutor?
• How long will my tutor or the Academic Support team take to respond to my email?

Grades 1

• Can my employer see my test results?

Learning content 8

• If I access a quiz on one device, will my score automatically be visible from a different device?
• How do I access CIMAstudy tutorials?
• Why can't I print or download online Study Texts and Exam Kits?
• I am unable to find my CFA learning resources, where do I find them?
• Where can I find the recordings of the lectures from my Live Online course?

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Logging in/Password 2

• I've changed employer, so my work email account (which I used to use to log in) is no longer available. How can I change it so I can still access MyKaplan?
• I have more than one email address. Which one should I use to log into MyKaplan?

Mobile 5

• Will I still have access to the Kaplan Practice app on my mobile phone?
• Can I use the LMS (Learning Management System) and learning resources offline when I have no Wi-Fi access?
• I have downloaded the Brightspace Pulse app and it has asked me to 'Pick Your School'. What should I pick?
• Can I view my learning resources on my mobile device?
• If I complete a test on the mobile app, will the results of this be recorded on my account?

My Account 4

• How do I update my contact details?
• How do I change my password?
• Can I use the same username to buy courses and materials?
• Why haven’t I received my enrolment confirmation?

News 2

• How do I remove news items once I've read them?
• Why is there News on my homepage and News in my courses?

Notifications 1

• How do I change how I receive notification of events, such as new News items or new discussions, in my course?

System requirements 3

• How do I resolve buffering issues with tutorials or recordings?
• What are the system requirements for MyKaplan?
• How can I check I meet the Minimum System Requirements to use MyKaplan?

VideoBank 3

• Who can access VideoBank?
• Do I need to watch all the videos relevant to my course to succeed in my exams?
• What is VideoBank?